What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose to fund your wallet. For deposits and withdrawals through bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account balance
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and process your request. We do not store your full mobile banking PIN or password; those stay between you and your wallet provider. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect
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unusual access. If you contact support, we keep a record of that exchange. All data is held only as long as your account is active or as required by applicable law in your jurisdiction. You can request a copy of what we hold or ask us
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to delete it, subject to any legal retention obligations. Availability of our service, and the data rules that apply to you, depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.