Reference

Read These Terms Before You Access the Lobby

These terms set out how your CK1971 account works — what you agree to when you access the lobby, how deposits and withdrawals via bKash, Nagad, and Rocket are handled, and what conditions apply depending on your local law and eligible region.

Account eligibility rulesbKash, Nagad, Rocket payment termsJurisdiction-dependent accessAccount suspension conditionsHow to contact us
CK1971 Read These Terms Before You Access the Lobby
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Responsibility

Your account data is stored with standard encryption. We do not share your personal details with third parties outside of what is required to process payments through bKash, Nagad, or Rocket. Account security is a shared responsibility — you are expected to keep your login credentials private and to notify us immediately if you suspect unauthorised access. We retain transaction records for audit and dispute purposes for a period defined by applicable regulations in the jurisdictions where we operate.

Data Handling

Account and transaction data is encrypted at rest. Payment details passed to bKash, Nagad, or Rocket are governed by each wallet provider's own privacy policy.

Cookie Use

We use session cookies to maintain your logged-in state and preference cookies to remember your lobby settings. You can manage cookies in your browser at any time.

Account Security

Two-step login via OTP is applied on new device access. If an OTP arrives without you triggering it, contact support immediately and do not share the code.

Data Requests

To request a copy of your account data or ask about retention, contact support by email with your account ID and a description of what you need.

GET IN TOUCH

Reach Us About Any Terms Query

Questions about your account, a specific term, or a payment transaction can be directed to our support team. We handle terms-related queries through the channels below — include your account reference and the transaction date for faster handling. Availability may vary; for time-sensitive payment disputes, the live chat path is the quickest route.

Team online

Live Chat

Open the chat window from the lobby for the fastest response on account or payment terms questions, including bKash and Nagad transaction queries.

Email Support

Send a detailed query to our support address for terms clarifications, account reviews, or withdrawal verification questions — include your account ID.

Help Centre

Browse the help centre for answers on account eligibility, payment rules, and what to do if access is restricted in your region.

Common Questions About These Terms

These questions cover what players in Bangladesh ask most often about account terms, payment rules, and eligibility. If your question is not here, reach out to support directly.

Account access depends on your local law and eligible region. You must meet the age and legal eligibility requirements in your jurisdiction before creating or using an account.

Check that the transfer reached the account number shown at checkout, then contact support with the bKash transaction ID and the date. We will trace it within our payment records.

No. Duplicate accounts are not allowed under these terms. If a second account is detected, both accounts may be suspended and any balance held pending review.

Request a withdrawal from your account balance, enter your Nagad or Rocket number, and complete the identity verification step. Funds are released to your wallet after verification is confirmed.

We post updates to the terms on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically for updates.

Email support with your account ID and state what you need — a data copy, a retention query, or an account closure request. We respond in line with applicable data rules for your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.